Canopy is the support inbox for Shopify stores. Every message, order and reply adds to one shared history, so anyone on your team can answer like they’ve known the customer for years.
Early access is open for Shopify stores.
“Honestly, you’re the only shop that remembers me.”
When Sarah writes in, whoever answers sees what she’s bought, what she asked last time, and the notes your team left. Nobody has to ask her to repeat herself.
Is the ginger one back in stock? Biscuit keeps stealing mine.
It is! I saved you two jars, one for you and one for Biscuit. Want them on your usual order?
Ana replied 4 min agoSee who is due to reorder, who hasn’t heard from you in a while, and which conversations turned into another order.
“We built Canopy for our own Shopify store, because our best customers deserved better than a shared inbox and our memory.”
It started as the tool behind our own support at Journeysupp.com: one place for every conversation, with the customer’s history right there.
It is made for small teams who answer customers themselves, and want them to stay.
The Journeysupp team
Sarah, thank you for three years with us. The ginger jars are on us this time.
— Ana & the team